Frequently Asked Questions
Everything you need to know about Nivia Sports products, shipping, and service.
How do I ensure I am buying authentic Nivia Sports equipment?
To guarantee authenticity, always purchase directly from our official website or authorized retailers. Each Nivia product features a unique hologram and batch code that can be verified for quality assurance.
What are your shipping timelines and costs?
We offer standard shipping within 3-5 business days and express shipping within 1-2 business days. Shipping costs are calculated at checkout based on the weight of the sports gear and your delivery location.
Can I return or exchange a product if it doesn't fit?
Yes, we offer a 14-day return and exchange policy for unused items in their original packaging. Please ensure the tags are intact. Hygiene-sensitive items like swimwear or socks are not eligible for return.
Does Nivia Sports offer a warranty on professional equipment?
We provide a 6-month manufacturing warranty on specific professional gear, including selected footballs, basketballs, and footwear. This covers structural defects but excludes normal wear and tear from play.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. We also offer Cash on Delivery (COD) for most pin codes across the country.
How should I maintain my Nivia footballs and shoes?
For footballs, avoid over-inflation and wipe with a damp cloth after use. For footwear, air-dry them away from direct sunlight and use a soft brush to remove dirt to maintain the integrity of the synthetic leather and grip.